FAQs

Ordering Questions

What types of payment do you accept?

Major Credit Cards: Visa, MasterCard and American Express

 

When will my credit card be charged?

Once your credit card has been authorized, your charges will be processed immediately. Monthly membership fees are transacted on the anniversary month and day of the original purchase date.

 

How do I know that you have received my order?

Once your credit card has been authorized, your order will automatically process and you will have immediate access to Top Chef University. You will also receive an email receipt confirming your order.

 

What is the cancellation and refund policy?

If you cancel your membership after purchasing access to the site, your access will terminate at the end of your current month's billing period and your monthly billing will stop. All charges and fees are non-refundable.

 

Do I have to worry about renewing my monthly membership each month?

No, we have made this an automated process, so you don't have to worry about making a new payment each month.

 

How do I cancel my membership?

Sign in to Top Chef University, and on the MAIN MENU you will see a large button called "My Billing Profile." All billing information may be edited here.

 

How do I update my credit card information?

Sign in to Top Chef University, and on the MAIN MENU you will see a large button called "My Billing Profile." All billing information may be edited here.

 

Can I change my type of membership from monthly to annual?

Yes, if you purchase the monthly subscription and then decide that you would like the annual subscription instead, to save the money, you can upgrade to it. Once you are signed in, simply click the MY BILLING PROFILE button on the Main Menu to view and change your subscription type.

 

Can I give a subscription to TCU as a gift?

Yes - simply sign up and create a username and password for your recipient. Then pass them the login credentials. (Official TCU Gift Cards are currently in production and will be available in the coming future)

 

How many lessons are there and how long are they?

There are on average 18 lessons per course and lessons range from as short as 5 minutes to as long as 30 minutes depending on the subject matter.

 

How many times can I watch videos and are they downloadable?

You can watch and review the videos as many times as you like while you are a paying member. The videos can be streamed on-demand wherever you have an internet connection. The videos are not downloadable due to copy protection and piracy issues.

 

Is there other material that comes with the videos?

Recipes associated with each lesson, and course overviews are conveniently located within each lesson. You can also print out these materials if you wish to.

 

Are there shopping lists for each lesson?

Most lessons have a recipe associated with it that is used to teach the lesson. The ingredient list of the recipe can be used as a shopping list for each lesson so you can practice what is being taught and even follow along and cook with the instructor.

 

Can I skip lessons or do it in my own order?

Yes.

 

Is this course an accredited program?

No - it is not officially accredited. It is an independent culinary program designed by professional chefs and taught by former contestants of the reality cooking show Top Chef.

 

Are there tests?

Yes - you will be tested at the end of each course to monitor your progress and track how well you are doing. Your scores will be given to you and recorded in reports.

 

Will I get a certificate at the end of the program?

Yes - you will get a personal "Certificate of Completion" representing that you have successfully completed the program and are "Top Chef Certified."

 

What if I don't have a computer in my kitchen?

You can still watch the lessons and take notes, print out the recipes and practice what you have learnt in your kitchen. A computer in the kitchen is great, but not mandatory.

 

Will you be adding more content?

Yes. We will be continuing to develop and add more content as the program grows and evolves.

 

How do I update my...username? password?

Sign in to www.TopChefUniversity.com and from the MAIN MENU, click MY PROFILE to edit your username and password.

 

How do I view my membership details e.g. status of my account and how much I will be charged?

Sign in to Top Chef University, and on the MAIN MENU you will see a large button called "My Billing Profile." All billing information may be viewed and edited here.

 

How do I cancel my subscription?

Sign in to Top Chef University, and on the MAIN MENU you will see a large button called "My Billing Profile." All billing information may be viewed and edited here'

 

How do I update/view my billing information?

Sign in to Top Chef University, and on the MAIN MENU you will see a large button called "My Billing Profile." All billing information may be viewed and edited here.

 

Do I receive a certificate of completion?

Sign In to Top Chef University, and from the MAIN MENU, click "My Certification" and this will indicate your overall progress. Upon 100% completion of all lessons and tests, a link to a personalized certificate will appear and you can print this certificate for your personal use.